One-year limited warranty
Every ORISVERA product is covered for 12 months from the delivery date against defects in materials and workmanship.
What is covered
- Hardware that fails to power on or stops functioning under normal use
- Manufacturing defects in housings, mounts, and connectors
- Batteries that fail to hold a charge under normal conditions
- Sensors or cameras that will not pair or connect due to a hardware fault
What is not covered
- Accidental damage, drops, or impact
- Damage from improper installation, incorrect voltage, or modification
- Normal cosmetic wear such as scratches and sun fading
- Loss or theft of the device
- Damage caused by weather beyond the product's stated rating
- microSD cards and other consumables not supplied by us
How to make a claim
Call +1 929 604 7180 or email hello@orisvera.com with your order number, a description of the fault, and photos or a short video showing the problem. Most issues can be diagnosed from that. If the product is faulty and within the warranty period, we will arrange a replacement.
Please contact us before returning anything. Items sent back without prior arrangement can be difficult to trace to your claim.
Returns
Warranty claims are separate from ordinary returns. For change-of-mind returns within 30 days, see our refund policy.
Your legal rights
This warranty is in addition to, and does not affect, any rights you have under applicable consumer protection law.