Get in touch
Questions before you buy, help with setup, or a problem with an order — reach us by phone or email and a person will answer.
Phone
Monday to Friday, 9am–6pm Eastern Time. If we miss you, leave a message with your name and order number and we'll call back.
We aim to respond within one business day. If you're writing about an existing order, include your order number and we can help you faster.
What we can help with
- Choosing the right system for your property
- Setup, pairing, and Wi-Fi troubleshooting
- Order status, shipping, and delivery questions
- Returns and warranty claims
Before you call about setup
Two things solve most pairing problems. First, confirm you're connecting to a 2.4 GHz network rather than 5 GHz. Second, if your router combines both bands under one name, you may need to temporarily separate them to complete pairing.
If neither works, get in touch and tell us the product, your router make and model, and what the app shows when pairing fails. That usually lets us solve it in one call.
Please note
ORISVERA sells self-monitored equipment. We do not provide alarm monitoring and cannot dispatch emergency services. In an emergency, call 911.
Business details
ESIM4HOLIDAY LLC, doing business as ORISVERA
1007 N Orange St, 4th Floor, Suite 5521
Wilmington, DE 19801, United States