Refund policy

Last updated: August 2026

30-day returns

If a product isn't right for you, you may return it within 30 days of delivery for a refund of the purchase price.

To qualify, the item must be complete with all included accessories, in resalable condition, and in its original packaging. Call +1 929 604 7180 or email hello@orisvera.com first for a return authorisation. Packages sent back without one can't be matched to your order and may not be refundable.

Return shipping

We ship to you free of charge. Return shipping is your responsibility unless the item arrived damaged, defective, or incorrect.

Security systems are heavy, and return postage on a multi-camera wired system can be substantial, especially from outside the United States. If you're unsure which system suits your property, call or email us before ordering rather than buying two and returning one. We would rather help you choose than process a return.

Installed and opened products

Opening a box does not void your return. Mounting a camera, drilling holes, or running cable generally does, because the item can no longer be sold as new.

Our advice: unbox, power up, and pair the system indoors before you install anything permanently. That confirms it works with your network and leaves you a clean return if it doesn't suit you.

Damaged, defective, or incorrect orders

Call +1 929 604 7180 or email hello@orisvera.com within 14 days of delivery with your order number and photos of the item and the packaging. We will replace it at no cost to you, and you will not pay return shipping. Photograph the carton before unpacking further if the damage looks like it happened in transit.

Faults after 30 days

Hardware faults appearing after the return window are handled under our 12-month limited warranty, which is a replacement remedy rather than a refund. See the warranty page.

Not refundable

Requests made more than 30 days after delivery, other than warranty claims
Items installed permanently or returned incomplete
Damage from drops, improper installation, incorrect voltage, or modification
microSD cards and other consumables once opened
Products purchased from an unauthorised reseller

How refunds are issued

Refunds go to the original payment method once we receive and inspect the return, typically within 5–10 business days of approval. Taxes and any duties included in your purchase price are refunded with it. Your bank may take additional time to post the refund.