Shipping Policy

Free shipping, everywhere we ship

Shipping is free on every order, to every country we serve. No minimum, no express upsell, and nothing added at checkout.

Where we ship

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• United Arab Emirates

All orders are fulfilled from within the United States.

The price you see is the price you pay

All taxes are included in the prices shown on our product pages — nothing is added at checkout.

Prices display in your local currency where we support it. Your bank may apply a currency conversion or foreign transaction fee; that's between you and your bank.

No customs charges on delivery

Import duties and taxes on international orders are calculated and included in the price you see at checkout.

Your parcel will not be held for payment, and your carrier will not ask you for anything before delivering it — there's no bill waiting at your door.

If a carrier ever contacts you asking for payment on an ORISVERA order, please don't pay it — contact us first and we'll resolve it directly with them.

Processing time

Orders are processed within 1–3 business days. Business days exclude weekends and US public holidays. Orders placed after 12pm ET are processed the next business day.

Delivery estimates

Measured from dispatch, not from order date.

Destination	Estimated delivery
United States	6–10 business days
Canada	6–10 business days
United Kingdom	6–10 business days
Australia	6–10 business days
New Zealand	6–10 business days
United Arab Emirates	6–10 business days

Orders outside the United States clear customs in transit. Clearance is usually quick, but it can add several days without warning — no carrier controls this, and neither do we.

Tracking

You'll receive a tracking number by email when your order ships. Tracking usually begins updating within 24 hours of dispatch.

On international orders, tracking often goes quiet for several days while a parcel is held for customs clearance, then jumps forward once released. This is normal and doesn't mean your parcel is lost.

Large and split orders

Wired multi-camera systems and NVR recorders ship in larger cartons and may travel on a different service than small accessories. If your order includes both, items can arrive on different days, each with its own tracking number.

Check your address

Please double-check your shipping address at checkout, including postcode and any apartment or unit number. If it's wrong, contact us immediately — we can change it before dispatch, but not after.

We aren't responsible for orders sent to an incorrectly entered address. On international orders, an incorrect address usually means the parcel is lost rather than returned to us.

Delays

We aren't responsible for carrier delays, weather disruption, or customs processing time. If tracking hasn't updated in five business days domestically, or seven business days internationally, contact us and we'll open an inquiry with the carrier.

Lost or stolen packages

If tracking shows delivered but nothing arrived, check with neighbors and around the property first. If it hasn't turned up within 24 hours, contact us and we'll help resolve it with the carrier.

Damaged on arrival

Photograph the carton and contents before unpacking any further, and contact us straight away — carrier damage claims are far easier to resolve with packaging photos.

Contact

Phone: +1 929 604 7180 — Monday to Friday, 9am–6pm Eastern Time
Email: hello@orisvera.com