Track your order
Once your order ships, we email you a tracking number. That email is the fastest way to follow your package.
Haven't received a tracking email?
Check your spam or promotions folder first — shipping notifications often land there. If it still isn't there, call +1 929 604 7180 or email hello@orisvera.com with your order number and we'll send it directly.
Tracking hasn't updated
A tracking number is usually created when the label is printed, which can be a day or two before the carrier physically scans the parcel. If your tracking has shown no movement for more than three business days after shipping, get in touch and we will open an inquiry with the carrier.
Delivery times
Orders ship from within the United States. Delivery estimates for your address are shown at checkout.
As a guide, US orders typically arrive within 3–7 business days of dispatch. Orders to Canada, the United Kingdom, Australia, New Zealand, and the United Arab Emirates typically take 7–18 business days, because they clear customs on the way.
Tracking stopped moving at customs
This is normal on international orders and usually resolves within a few days. Tracking often goes quiet while a parcel is held for clearance, then jumps forward once released.
Sometimes clearance requires you to pay import duties or taxes before the parcel is released. Your carrier will contact you directly if so. If tracking has been static at a customs facility for more than seven business days, contact us and we'll chase it.
Split deliveries
Large wired systems ship in bigger cartons and may travel on a different service than small accessories, so an order can arrive on different days. Each parcel gets its own tracking number.
Something arrived damaged
Photograph the box and the contents before unpacking further and contact us straight away. Carrier damage claims are much easier to resolve with photos of the packaging.